How Usable are the Airline Websites?
By Paula Selvidge Do you have an urge to fly the friendly skies? Why not use the Internet to book your flight? Unfortunately, it is not a simple task to find flight information on many of the airline...
View ArticleWhat’s the Best Way to Wrap Links?
By Kelly Spain Magic Carpet Trip Planner Consider the above text on a web site. Is it showing a link for Magic Carpet and Trip Planner or a link for the Magic Carpet Trip Planner? It is hard to tell
View ArticleUsing a Site Map as a Navigational Tool
By Michael Bernard Users often become lost when navigating on the World Wide Web. In fact, one study found that users fail to find specific information 58% of the time (GVU, 1989) due to navigational...
View ArticleDo We Need the “Go” Button?
By Barbara Chaparro One popular method of navigation within a web site is a drop-down list of web pages accompanied by a “GO” command button. In our usability evaluations of such sites, we have...
View ArticleMouse-Over vs. Point-and-Click: Which is Better?
By Greg Bender, Michael Bohan, & Alex Chaparro Target selection is an integral part of computer software use. Users communicate their intentions to the computer, usually with a mouse using the...
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